An open letter to Home Depot...
And why LORDZ cannot recommend Home Depot.
The Lordz was in the market for a new grill.
After doing some research , I decided to go with a weber charcoal grill.
I placed my online order thru home depot and decided ~ selected to have them assemble my grill for me.
I went thru all the procedures I was suppose to, gave them my credit card information, had them charge my card ~~ blah blah blah ~~~ waited for them to send me confirmation ~ normally it would take about 15 minutes if not quicker to assemble a weber grill ~ and home depot gives you the option of deciding when to pick up the order ~ however ~ you have to wait for a confirmation that your order is ready for pick up and generally have customers wait a few hours before they can pick up most in stock items.
Anyways, like I was saying I opted for them to assemble my grill for me and I was excited when I received an email from them stating that my order was ready to be picked up.
I had placed my order around 5 pm and I had selected the earliest pick up time available according to their system of 8 pm ~ I ordered the $149 weber gold series grill ~ along with a cover for the grill, 2 different kinds of charcoal, and some lighter fluid. nothing too extravagant my order came to just under $200.00
Anyways I got an email confirmation around 6:30 pm that my order was available for pick up.
I was impressed until I went to the store and received one of the more piss poor horrible customer experiences of my life.
Apparently that home depot had decided that I was not important and that it really didn't matter that my grill be assembled, they decided to begin a series of lies and stupidity almost immediately with my first contact with the lady at customer service where I was instructed to go to so as to pick up my order.
Almost immediately the first words out of her mouth was a complete and pathetic lie as to lying to me that in the email send to me that my grill would not be assembled ? Having worked as a manager all I could assume is that these people at the home depot were too lazy or uncaring so as to do their jobs and tried to con me into doing their jobs for them as to assembling the grill as requested by their customer !!! me...
Now I am like within walking distance from my local home depot and I read the email that was sent to me and upon reading it completely I immediately proceeded to them :) I was happy until the customer service lady decided to blow smoke up my you know what...
She was like the email sent said my grill wasn't going to be assembled ? Now having read the email just minutes ago ? I was sure that no such thing was in my email, however having a smart phone that is linked to get emails I managed to pull up the email on my phone to which the customer service lady than proceeded with a different bs ploy, she said that the assemblers were not available and would not be available for like 4 days so I would have to wait ?
Now not being born yesterday and having dealt with customer service issues myself as a store manager I knew that this was like rather bad service, come on this is home depot are you telling me that no one could have spent a little time putting together my grill and if that was so ? why the heck would you guys tell me that my order was available and ready to be picked up ?
Anyways I asked for their 1 800 number to which the customer service lady told me that she didn't know it ? and therefore couldn't give it to me ?
WTF ??? anyways after being shell shocked as to how badly they are messing up , I happened to ask if I could speak to the store manager to which a dopey looking short caucasian looking guy came out and said he was the store manager ~~ however Rob or Robert was not the store manager ~~~ he happened to be the operations manager or assistant manager ~~~ who had no clues as to why I would be upset or even any knowledge as to the fact that home depot offers free assembly on all grills over $20.00
How the hell does any kind of manager be not aware of their own stores promotions is beyond me, but what was more disturbing was how it seemed like he was doing me a favor by even talking to me and the fact that I had to suggest that this is home depot and that the grill I ordered was not brain surgery in fact anyone who works for a home depot who could not assemble said grill probably should not be working for home depot.
Anyways I specifically asked for my grill to be assembled on my order and it wasn't and I specifically asked who I thought was the store manager for their complaint 800 number like I had asked the customer service lady who just moments earlier told me she did not know the 800 number ?
Rob decided to ignore my repeated requests that he specifically give me their complaint number ~ Rob instead decided to ignore me and had instructed the customer service lady to give me their 800 number to which she gave me an 800 number but both Rob and the customer service lady both knew that the number she gave me was an incorrect 800 number.
Lets just say that I wasn't too happy at the time and to make matters worse after I had to explain how poorly they were serving me as their customer and having pointed out to Rob how not too difficult it would have been for practically anyone with half a brain ~ a hammer ~ and a screw driver to assemble the weber grill ~ he made it seem like he was than gonna see about doing me the favor of asking his tool people to assemble my grill ~~~ the one they were suppose to have assembled for me ???
And that I would have to wait...
Anyways after wasting close to 30 minutes on the phone with the wrong 800 people they actually gave me the correct 800 number however apparently no one at home depot has any common sense ~~ the only person with any sense was an employee who helps load up cars.
I basically had my time wasted by the idiots at my local home depot and despite explaining how badly the store had ruined and wasted my time ~~ and after being on the phone an additional 30 plus minutes with the supposed 800 complaint people ??? the solution they offered was that my time and inconvenience was only worth a $ 20.00 coupon that would or would not eventually get mailed to me weeks later.
I was rather insulted by my entire experience at my local home depot.
Such that I cancelled my entire order.