Facebook: Punitive business model
By all accounts facebook is growing in leaps and bounds, but they sure do treat clients badly. I keep hearing bad things about the way facebook operates. Facebook is a social network, but they constantly freeze accounts for being social, and when they do so they cut people off from all of the services in facebook.
I know I got frozen for messaging a friend too much. Meanwhile, I had ordered things online through facebook, items that never came and I was blocked from accessing my order information and doing follow-up. My crime of abuse on this social network was using messages instead of their chat, and their chat had such bad programming it would crash my computer. I never did get the items, a bunch of documentaries for school.
I know of someone on CAPS who had their account permantly disabled for messaging abuse when they were trying to organize an event for high school graduation. What a disaster, it cut off all information with regards to who had expressed interested, ideas, etc. Amazing how they call themself a social network, but are grossly punative against normal activities people think they can use facebook for, but often find it is not the case.
They have games and some people do not play games fairly. Facebook allows people to report other people and then accounts get frozen. There is no investigation, just automatically freezing the account. Some people have spent a lot of money on their games and then facebook cuts them off.
Facebook also freezes accounts for adding friends in what they deem as too fast. So, facebook will allow you to go into your personal email file and will automatically send an invite to everyone in your email and then they will freeze you for adding too many friends. Some of the games also require you to add friends, and again, and if you do it facebook will freeze your account.
In some cases facebook has had thousands of dollars being spent on various applications by some people and facebook repeatedly freezes their account. I know a person that has spent over $10k on facebook applications and has had his account frozen at least a dozen times.
People like facebook for what it offers, but they sure do treat clients with contempt.