Improving the Map for AT&T
AT&T is acknowledging (to a degree) their reputation for less-than-ideal 3G coverage. They're releasing an app call "Mark the Spot" that allows users to submit complaints when a call is dropped, or if they're in an area with spotty service.
Now, I'm all for this. If you have a deficiency as a company...address it! I think this, in the short term, at least lets iPhone users and other AT&T customers feel like they are being heard. That's a VITAL step to maintaining, and then improving your customer base.
But, I can't help but giggle just a bit at the thought of this application: "If you're somewhere where there is no service, use your AT&T phone to tell us!"
Uhh...there might be a hiccup in that plan