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Turfscape (< 20)

Improving the Map for AT&T



December 08, 2009 – Comments (13) | RELATED TICKERS: AAPL , ATT.DL

AT&T is acknowledging (to a degree) their reputation for less-than-ideal 3G coverage. They're releasing an app call "Mark the Spot" that allows users to submit complaints when a call is dropped, or if they're in an area with spotty service.


Now, I'm all for this. If you have a deficiency as a company...address it! I think this, in the short term, at least lets iPhone users and other AT&T customers feel like they are being heard. That's a VITAL step to maintaining, and then improving your customer base.

But, I can't help but giggle just a bit at the thought of this application: "If you're somewhere where there is no service, use your AT&T phone to tell us!"

Uhh...there might be a hiccup in that plan


13 Comments – Post Your Own

#1) On December 08, 2009 at 3:40 PM, lemoneater (57.23) wrote:

When I was visiting in South Jersey I kept having calls dropped. I ending up using my cousin's Verizon phone instead.

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#2) On December 08, 2009 at 3:43 PM, lemoneater (57.23) wrote:

Clarification: I don't have an iphone, but my AT&T Motorola Razor with 3G kept cutting out. Sometimes I couldn't even place a call at all.

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#3) On December 08, 2009 at 3:48 PM, Turfscape (< 20) wrote:

I also use a Razr with AT&T service. Outside of major metropolitan areas, my service get beyond lousy...

I truly believe that Apple has kept AT&T from becoming completely irrelevant as a wireless provider. Without the iPhone driving service contracts, AT&T would have very, very little to hang their hat on.

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#4) On December 08, 2009 at 3:58 PM, lemoneater (57.23) wrote:

Yes, we are seriously considering changing our provider when our contract runs out. We moved from Sprint to AT&T and probably will try Verizon next since my relatives have it and calls to them would be cheaper.

If AT&T doesn't watch out it will be a has been company. A great dividend doesn't make up for poor service.

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#5) On December 08, 2009 at 4:11 PM, maxnik0215 (72.06) wrote:

poor coverage is the reason why I do not have an Iphone. I do not get, or barely get ATT signal at my home. I guess what we should mention is that we are not even talking 3G here - that's what Verizon is advertising against. 

lemoneater  -  if you go with Verizon  - call to you relatives will be free - it's in-network calling.

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#6) On December 08, 2009 at 4:26 PM, lemoneater (57.23) wrote:

maxnik, thanks for your input. This blog just makes me even more determined to switch.

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#7) On December 08, 2009 at 5:11 PM, USNHR (29.74) wrote:

jailbreak your i-phone to use with Verizon.

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#8) On December 08, 2009 at 5:29 PM, Varchild2008 (84.38) wrote:

Is Jailbreak even remotely LEGAL?? if not then what is the penalty?

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#9) On December 08, 2009 at 5:44 PM, Turfscape (< 20) wrote:

Varchild2008 wrote:
"Is Jailbreak even remotely LEGAL?? if not then what is the penalty?"

If it's your phone, you can do what you want with it. No legal issues. However, Apple can modify their OS at anytime to disable your phone (if you choose to apply any updates). They can also refuse to service the phone, or support it in any way, if it's "jail broken".

It's a risk that some feel is worth taking to get better service (not me, but some).

Legal issue MIGHT arise if you jail break an iPhone and then attempt to sell it...but I'm no expert on such matters.

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#10) On December 09, 2009 at 10:53 AM, Turfscape (< 20) wrote:

So the rumors get louder today regarding the potential Apple Tablet computer (handlheld touchscreen...sometimes referred to as the iPad).

One story here

Another here

Another here

And there are more

Now, I think Jobs and Company are brilliant technology developers and have a strong understanding of how products will fill educational, business and entertainment niche. Still, I'm skeptical until I can hold one and feel it, see it, try it, smell it, etcetera.

The one rumor that has been buzzing for a few months, though, is that Apple will release two versions: one solely wi-fi and one with AT&T 3G service.

If this tablet has full OS X capabilities, and market demand is where analysts are predicting (1 to 1.5 million units per quarter, ramping up to 1 million per month) AT&T service could seriously become overwhelmed! We're already at the point of strong discussions of the demands of the iPhone on their service, adding a more capable device in addition to the iPhone demands...and the shoddy extent of their AT&T setting itself up for failure?

Either way, excited to see what comes this spring!

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#11) On December 09, 2009 at 12:15 PM, Turfscape (< 20) wrote:

One more long before Apple demands massive upgrades in AT&T serivce as a condition of exclusive carrier rights?

I know a Verizon iPhone would be quite a seller, but AT&Ts 3G service does provide faster speeds (allowing more complex applications)...when you can get a strong signal, of course.

So, does Apple stay with AT&T and make demands of improved coverage in the short term? Or does Apple open it up to multiple carriers? The question is what provides more money to Apple?

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#12) On December 09, 2009 at 12:23 PM, Turfscape (< 20) wrote:

AND...if the long-rumored Apple Tablet offers AT&T 3G connectivity...does AT&T subsidize it as it does with the iPhone?

Hmm...the economics of this iPad get a little more interesting if that's the case. A $1000 device can be a bit steep for fast impact (although I LOVE the $.25 - $.38 EPS increase estimates).

Oh yeah...disclosure: Long AAPL. No position in ATT.

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#13) On December 09, 2009 at 1:43 PM, Turfscape (< 20) wrote:

By the way...I appreciate the RECS on this. But don't forget: A comment is worth $.10 (including this one)!

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