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July 18, 2011 – Comments (12) | RELATED TICKERS: NFLX , KO

I posted a few months ago about an article I'd read on the web, which claimed that on peak evening weekday hours in the U.S., 20% of Internet traffic was made up of Netflix streaming video packets.  The usual run of folks piled on, with very wise and learned-sounding commentary about dark fiber and lying with statistics.

Here's a statistic I've been keeping track of for the last 60 days: making 10 attempts on 10 different weekday nights, I was able to stream Netflix content successfully on only six of the ten nights.  On the other 4 nights, I was not able to get any Netflix content to stream.

I could explain my technical setup (small town, AT+T DSL, PS3), but it really doesn't matter.  This is a service I pay for and its effective uptime is only 60%.

Let's take an analogy.  Coke (KO) is a company that sells beverages.  When I buy a 24 pack of Coke cans, I get 24 12-oz cans of Coca-Cola, which I drink.

Under the Netflix current business model, I would buy a 24 pack, get 14 cans of Coca-Cola, and 10 cans of, say, rat urine or some other useless substance.  The cans of rat urine would be unmarked and look the same as the other cans, and I'd have to open them one at a time to find out that they were no good.

What do you say, folks?  Under those conditions, would KO be a strong buy?  Or a sell?

I do not short stock, on principle, because in order to short a stock you are making a short-term bet - in other words, not only do you have to have conviction that the stock will go down, but you also have to have a timeframe and a catalyst in mind, and that's usually too hard for me.

But I'm actually thinking of making an exception for Netflix, because I can see the catalyst - it's on my TV screen right now: a big red error message with the Netflix logo pasted on it.  It basically says, "NETFLIX CUSTOMER: NO MOVIE FOR YOU."  So instead of watching a movie, I'm typing this blog entry.  Bad business.

Thoughts? 

12 Comments – Post Your Own

#1) On July 19, 2011 at 2:27 AM, awallejr (80.13) wrote:

Well I just moved to dvd option only so can't say about the streaming.  I chose that route so I can get old content not given through streaming.  Any new movies I will just get through cable. I  really do think the 28 day new movie rule will hurt the company in the long run.  What people in the Congo will do who knows.

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#2) On July 19, 2011 at 9:46 AM, 2trpop (82.64) wrote:

I have utilized Netflix streaming consitenly 3-5 times a week for at least 9 months.  I literally have not had one day in which I was not able to stream.  (LG/Blu-Ray, wired)

I do have one player (another LG/Blu-Ray) hooked up wirelessly and it does pause to buffer once in awhile and in one case the audio was not in synch with the video.

I have a recumbent bike in the basement - streaming multiple seasons of available TV shows for 40-45 minutes a morning, while riding my bike, is the cat's meow.

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#3) On July 19, 2011 at 9:54 AM, TMFBabo (100.00) wrote:

I cancelled my streaming, but I rarely had problems with uptime - my problem was with the selection of movies.

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#4) On July 19, 2011 at 10:06 AM, GNUBEE (24.85) wrote:

No problem with uptime. Maybe once in 20 movies I get a freeze and refresh. (wireless Wii)

But I have to run...planning on how to use the 3% credit they gave me yesterday for downtime. I'm thinking of getting a gumball from the machine that has the big corkscrew in it.

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#5) On July 19, 2011 at 10:31 AM, miteycasey (91.01) wrote:

I think it's the PS3 client.

When I've had the issue I just swich over to my WII and it comes right up. As you know they were some how tied to the PS3 network and when it went dark Netflix went dark, for me at least. I'm not sure their software is as rock solid on PS3 as it is other clients. I will agree that they need to get this fixed.

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#6) On July 19, 2011 at 12:03 PM, leohaas (91.57) wrote:

You get what you pay for.

The old-time telephony network was designed as a "five nines system": up 99.999% of the time. To use this system, you paid about 10 cents a minute outside your local calling area.

Modern telephony is VoIP. IP is a "best effort" protocol: if you get a packet through, that's great; if not, too bad, send it again. To use this system, you pay next to nothing, so you should expect next to nothing.

Streaming video gets a lower priority in a well-managed network than VoIP. Considering all the above, for streaming video you should expect less than next to nothing. Anything more would be "beating the expectations".

Sorry to burst your bubble!

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#7) On July 19, 2011 at 3:32 PM, JakilaTheHun (99.93) wrote:

Your problem likely has something to do with streaming through the PS3 or possibly your DSL service provider. I've heard a lot of people who have had difficulty using Netflix through the PS3 or another gaming system. 

I haven't had a single issue in a year of streaming, but I do it through my computer.  

Not that this is an excuse or anything.  If they can't get it to work properly and consistently thorugh these devices, then they probably shouldn't set up the service to work through them. 

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#8) On July 19, 2011 at 3:34 PM, smartmuffin (< 20) wrote:

Might have something to do with your own setup!

I don't stream on Netflix that often, but it has been available 100% of the times I have attempted to use it!

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#9) On July 19, 2011 at 10:32 PM, ikkyu2 (99.51) wrote:

Nothing wrong with my setup; I can stream Youtube in 720p on the built-in PS3 browser during the times that the NFLX is out, confirmed (in fact, that's been the replacement during a few of those times.)  Sorry to burst all you troubleshooters' and NFLX owners' bubble.

Bottom line: doesn't matter why it doesn't work.  Doesn't matter why the Coke drinker got 10 cans full of rat urine.  (If you popped a Coke can open, raised it to your lips, and then found that you'd guzzled down a shot of rat urine, I'm quite certain you'd agree with me.)  Not acceptable, not even once.  You cannot run a business this way, unless your goal is to run it into the ground.

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#10) On July 21, 2011 at 2:26 AM, ikkyu2 (99.51) wrote:

Another streaming-NFLX-free night tonight.  Lady and I had planned to watch a show.  We're getting on towards being non-happy customers.

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#11) On July 22, 2011 at 3:02 PM, ikkyu2 (99.51) wrote:

And another night, on which we were able to stream an entire movie with no problem.

I think that NFLX's streaming options have expanded even since I penned the above blog post 4 days ago.  One of the things I was very happy to find was 82 ST:TOS episodes, geek that I am.  I've been wanting to show those to my fiance for years. 

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#12) On July 29, 2011 at 11:27 PM, ikkyu2 (99.51) wrote:

A-a-and, there's only been one night out of 9 since we started watching ST:TOS, that we couldn't get the NFLX to work.  90% uptime is still terrible.

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