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One more reason to hate Capital One

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June 10, 2009 – Comments (9)

Wow. No wonder it's such a great business. Crummy credit risks and terrible customer service policies. That's a terrific two-fer.

Kevin, a 40-year-old from Sacramento, Calif., likes to keep a tidy inbox. He's very deliberate about removing himself from mailing lists and anything else that might clog up his e-mail.  So recently, when he received a marketing pitch from his credit card company, Capital One, he quickly asked to be removed from its list. The response he got surprised him.

"We bring these offers to customers as part of our customer agreement and therefore do not provide a means to prevent this valuable information from reaching them," the firm responded. 

In other words: "No."

9 Comments – Post Your Own

#1) On June 10, 2009 at 11:37 AM, ChannelDunlap (< 20) wrote:

Capital One is such a crap company anymore.  I've never carried a balance more than 3 months, never made a late payment, never over my limit... basically I use my cards how you're supposed to, and they jacked my rate to near 19%?!  Thanks, bye.  I'll take my business somewhere where it's appreciated rather than exploited.  Unstopable Spam is just the latest unbelievable development.

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#2) On June 10, 2009 at 11:52 AM, TMFBent (99.81) wrote:

But they have vikings in their commercials!

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#3) On June 10, 2009 at 12:11 PM, FleaBagger (28.18) wrote:

Good customer service... or vikings... customer service... or vikings... let's go with the vikings. We should do well in Minnesota.

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#4) On June 10, 2009 at 12:19 PM, JakilaTheHun (99.94) wrote:

Capital One has always seemed clueless to me.  Plus, their commercials are neither informative nor entertaining --- just really annoying.

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#5) On June 10, 2009 at 12:36 PM, eldemonio (98.61) wrote:

What's in your wallet?  If you answered a Capital One card - take one of your viking swords and cut that sucker up fast.  

This company has already proven that it cares nothing for keeping customers when it hiked rates on people with good payment histories.  

With a lot of commercial real estate exposure, the future is not looking bright for COF.  Once commercial real estate starts to implode, they will once again try to squeeze even more out of card holders.  Their lower limit card holders, who already pay a disproportionate amount of late fees, will bail.  

The new regulations coming into play will only make life more difficult.  

The good news is, with just a little editing, COF can still use the same commercials.  Card holders can proudly display thier credit card as COF executives (the vikings) pillage and detroy their house.   

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#6) On June 10, 2009 at 12:36 PM, FleaBagger (28.18) wrote:

Have you noticed how so many companies have terrible customer service these days? Phone co's are terrible - probably the worst of the worst, followed closely by auto shops (though, unlike with phone co's, there are diamonds in this rough); plumbers and hardware stores where people genuinely don't care whether or not you take your business elsewhere; airlines; online stores (I won't name names) that list something as "In Stock" but don't ship for 4 weeks, all the while listing the item as "In Stock" and saying it will ship in 2-3 days, until finally you cancel in disgust and order something else for your niece who lives 3,000 miles away, observing her birthday a month late.

On the other hand, a movie theater employee recently directed me to a nearby competing movie theater that was showing the movie I wanted to see. That was nice. Bottom line: employees just don't care about the health of their employers' business and they have no training anymore.

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#7) On June 10, 2009 at 12:49 PM, outoffocus (21.97) wrote:

Thats hilarious. 

Maybe when a customer keeps maxing out their credit card and CO wants their money the customer can say, "I bring you this wonderful spending as a part of your customer agreement and therefore provide no means of preventing me from spending all your money and not paying it back."

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#8) On June 10, 2009 at 2:23 PM, TMFBent (99.81) wrote:

Phone co's are terrible - probably the worst of the worst...

I've gotten great service from AT&T wireless the past few years. I think they're doing much better than the average outfit. Ditto e*trade, though the latter is now hosing me on interest rates.

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#9) On June 16, 2009 at 4:59 PM, selfdestruct2 (35.52) wrote:

As for credit card companies, they can all suck wind. I'll use my debit card from here on out.

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