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DaretothREdux (40.55)

Small Majority of a Minority Majority

Recs

4

March 05, 2014 – Comments (1) | RELATED TICKERS: TS

Most are born. 

 

That is the most common method and for the most part excepted to be the norm, but millions if not billions passed along quietly into that good night withoust even a whimper. 

 

My writing style is different. It’s unique as the user setting of your font. John is that Calibri? RE-ally dude? WTF?

 

OK. silly stylistic grammatically wholistic verberial tenses and intensity aside…I wonder how many feel the same as me. Probably most hide in plain sight, not even considering typing up something so brash as this into an Apple note.

 

For those of use lucky enough to be here and communicating through the thousands of potential tools that could be used to share this information, I commend you for having found me. 

 

It’s possible that in a few moments, you will have arrived to the end of a particular subset of understanding within only minutes from now or even minutes or days or months later, you will understand in a way that you’ve never understood before. 

 

Look, I’m just a guy typing up a manifesto on a computer given to him by his mega company after almost five years of employment and never having received more than a turkey as a bonus in that time, I’d say it’s an decent computer. I’ve acquired skills that are invaluable. I’ve learned how to deal with people on a level of communication sought out by family, over the phone, in a matter of minutes…all the while picking up the skills to be able to create.

 

What I want isn’t always what you want.

 

You might think that you just hung up with the nicest tech support guy or gal you’ve ever spoken to and you get a survey back and praise their good work in the comments and give them a 10/10 every time. And you know what?

 

It’s people like you that lower my pay rate.

 

You didn’t mean to. You were filling out a customer satisfaction survey and it only had 3 questions. How could it possibly have cost the person on the phone anywhere from 50 cents to 3-4 dollars an hour?

 

Issue Resolved? YES/NO

 

You’re answer is irrelevant. 

 

How would rate your ’s professionalism? [ Lowest-0 - Highest 10 ] 

 

0 , 1 , 2 , 3 , 4 , 5 , 6 , 7 , 8 , 9 , 10

 

You’re answer is irrelevant.

 

I know, you’re thinking “What?!?” How can that be? But wait and you will see…

 

How likely are you to recommend ? [ Lowest-0 - Highest 10 ] 

 

0 , 1 , 2 , 3 , 4 , 5 , 6 , 7 , 8 , 9 , 10

 

So, you really like the customer service rep and you said issue resolved and you gave them a 10, but you’re not a fan of (or haven’t really heard of) COMPANY BRAND NAME, so you gave that an 8….

 

Yes. You hurt my pay by giving my COMPANY BRAND NAME an 8/10.

 

My pay. Not my company. But my wage. Because your representative or agent or whatever they are forced to call themselves on the phone has an incentive bonus based on question #3 or possibly their entire pay scale…based on the question that wasn’t about them.

 

Why? Seems stupid, right?

 

NPS

Net Promoter Score 

 

Oh, and give COMPANY BRAND NAME a 6 or lower and you may be costing some multiple dollars an hour for months.

 

I guess the moral of the story is always give high marks on every surgery because you don’t want to cost some person money because you didn’t like the product. Blast the product in the comments. Blast the heck out of COMPANY BRAND NAME in the comments of the survey. That will get the attention or results you seek.

 

Oh and one more thing: Be nice to Tech Support. They’re paid to help.

 

Dare 2020

1 Comments – Post Your Own

#1) On April 24, 2014 at 7:44 PM, DaretothREdux (40.55) wrote:

I guess the moral of the story is always give high marks on every survey*

 Wow. I got nothing to excuse that mistake. 

Dare 

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