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Why Netflix Rules



March 23, 2011 – Comments (8) | RELATED TICKERS: NFLX

I just got an email saying, "You may have had trouble with watch instantly last night" -- well, I didn't, but it gives a link that says to click it to get a 3% refund if you were affected. The honor system.

It just reminds me of why Netflix has done so well... it does treat its customers well. I'm pretty sure a lot of folks felt that Blockbuster really never cared whether you had trouble with anything or not, haha, and certainly wouldn't have offered something to its customers on an "honor system" basis. It's a good way to drum up loyalty and goodwill, though, I think.

8 Comments – Post Your Own

#1) On March 23, 2011 at 8:47 PM, TDRH (97.19) wrote:

Blockbuster used to kill its customers with late fees.   Not a fan or user of Netflix, but it is good to here.  I wish my electric provider Stream Energy has the same culture.

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#2) On March 23, 2011 at 8:47 PM, TDRH (97.19) wrote:

hear -

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#3) On March 24, 2011 at 2:25 AM, awallejr (56.95) wrote:

I dunno, I still think that 28 day "rule" is going to hurt this company eventually.  I subscribe to Netflix but am thinking about droping the subscription.  Too many of the things I want streamed I can't (even old TV shows like F Troop or Gilligan's Island).

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#4) On March 24, 2011 at 2:29 AM, checklist34 (99.06) wrote:

10 recs, I jsut got the same email.

Valuation is too high, apple and amazon will kill it, blah blah blah blah.  

I'm not likely to ever own the stock, and it is true that the "watch instantly" section needs a bigger selection, it REALLY needs that.

But for a company to sit down and do something like that for its customers is absolutely amazing. 

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#5) On March 24, 2011 at 11:24 AM, TMFCHarris (98.89) wrote:

Did you take the 3%?

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#6) On March 24, 2011 at 2:36 PM, TMFLomax (89.17) wrote:

Yeah, this kind of thing is how Netflix knocked Blockbuster's block off. However, when I tried to watch something instantly last night after getting that email, and wasn't able to for some reason, I wondered if Netflix ruled just a tad less. ;)

I know the valuation looks high and the instant watch catalog isn't always great... but, I'm still keeping it in my CAPS with a green thumb. I don't want to bet against its great customer service.

Brian Richards wrote this on the 3% on, apparently some people aren't so enamored of Netflix after all, judging by comments thus far:


I did not, but might reconsider if I try to instantly watch again and it doesn't work, I might have to figure out if maybe something went wrong with my TiVo after a Netflix outage, and not necessarily a new Netflix issue. I might have to reset something. Still think Netflix pretty much rules. ;)

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#7) On April 04, 2011 at 11:06 PM, dandles2020 (57.82) wrote:

I hated Netflix for a while, because of the little games it plays with its customers.  If you start watching movies too quickly, they will suddenly take longer and longer to mail out your discs, to slow you down.  I was so annoyed I cancelled my so-called unlimited subscription.  

That being said ... damn, their streaming service drew me back in.  I don't care that the selection is somewhat limited, because there are still tons of things on it I can watch.  And it plays great on my AppleTV.

I also didn't click on the 3 percent discount link, because I didn't experience a problem. 

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#8) On April 05, 2011 at 12:12 AM, hkc94501 (< 20) wrote:

If you want another reason why Netflix rules go to their site and look for the jobs page (here's a link  Then have a look at the "Freedom and Responsibility Culture" slide show.  Two memorable statements, "unlike many companies we practice, 'adequate performance gets a generous severance package.'"  and "We're a team, not a family.  We're like a pro sports team, not a kids recreational team.  Coaches' job at every level of Netflix is to hire, develop and cut smartly, so we have stars at every position. "

Tough love but they take this seriously over there.

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