Why Netflix Rules
I just got an email saying, "You may have had trouble with watch instantly last night" -- well, I didn't, but it gives a link that says to click it to get a 3% refund if you were affected. The honor system.
It just reminds me of why Netflix has done so well... it does treat its customers well. I'm pretty sure a lot of folks felt that Blockbuster really never cared whether you had trouble with anything or not, haha, and certainly wouldn't have offered something to its customers on an "honor system" basis. It's a good way to drum up loyalty and goodwill, though, I think.