Why Our Health-Care System Doesn't Work
I have high-deductable health insurance, so most of what I get I pay for out of pocket. I'm OK with this, and actually think the system would work better if more people were in the same situation.
Since I'm paying out of pocket, I naturally ask "How much does this cost?" before every procedure. After asking today, the desk worker looked at me as if I offended her. "I have no idea. No one's ever asked" she said. Are you kidding me? She got a manager, who didn't know either. He called a remote billing office, which took 15 minutes to figure it out. Both gave the impression that I was being unreasonable by wanting to know.
This was a simple procedure. It cost less than $100. I bet 30 other people had it done in the same office today. Was I the only one who knew how much it cost? What kind of business operates in a world where customers are totally oblivious to costs?
One where prices spiral out of control, that's what kind.