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The Company provides outsourced e-commerce solutions globally to a variety of companies primarily in the software and high-tech products markets.
I am a client of theirs and I would have to say I am not completely happy with my experience. Their version of up-selling things is to cut features randomly and tell you that you need to pay extra for them. We pay $1,000 a month for a software as a service product of theirs and they now tell us that we have to pay $500 to renew our SSL certificate which you would think would be included since they are hosting everything and we are paying a huge monthly fee. When we signed up for their service we never saw any mention of having to pay for any additional things such as this.My point of this is that customers don't like incuring extra unexpected cost with no purpose other than padding the bottom line of digitalriver because they know its a pain to switch to another provider. In the past year I have seen a few newer providers of similar services that offer more features, and much better price points. I think their customer churn from doing things like the above as well as this new better competition will make this stock underperform.
You're dead on. They are in the process of trying to increase our spend while decreasing their service to us. I actually feel sorry for the sales guy as it seems the problem is in the executive suite.
We ended up dropping them completing and switching to a provider offering the same thing for 1/4th the price.The price wasn't really the thing that put us over the edge though, they completely shut us out of service for 7 days because of an error on their part.If they are a company powering a major part of a business's online presence, 7 days of downtime doesn't go over too well for the guy paying them $1,000 a month for their service.
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