Intuit, Inc. (NASDAQ:INTU)

CAPS Rating: 4 out of 5

The Company provides business and financial management solutions for small and medium sized businesses, financial institutions, consumers and accounting professionals.

Recs

2
Player Avatar nicogrande1 (< 20) Submitted: 6/1/2008 7:46:33 PM : Underperform Start Price: $27.84 INTU Score: -150.31

Called intuit last week after reading the turbo tax support board. if you dont know they had a horible mistake which they blame on IRS (but the consensus is that it was intuit's blunder). if you paid your filing fees or your owed tax on time using direct deposit(or cc, i think) and asked for your rebate check to be direct deposited- it wont happen. mine was due may 9 but will be receiving it by mail june 29. this has happened to a huge amount of their customers. 2 points: there is a LOT of anger on the turbotax board, people,like me, who have used them for 10 years are adament that they wont use the product again. also there was a lot of people that said they called intuit and were immediately given refunds for the software. i called and quickly got refunds to my cc for both the softwae and the e-filing.94bucks. in talking to the support person on the phone it was clear that anyone with this issue can simply call and get the refund and that it is company policy to give it to all that ask. he also said that everyone that is calling is furious. i dont know how you quatify the loss of revenue for this past tax year or the number of lost repeat customers but it sure is tempting to short them. this info isnt very public but its real. any thoughts?
nico

Report this Post 4 Replies
Member Avatar savagetax (24.44) Submitted: 9/25/2008 11:03:05 PM
Recs: 0

Companies do make mistakes. Sounds like they're doing the right thing customer service-wise. I like a company that will fix its problems. I've been using Tax Cut for a couple years and I'm not exactly in love. I would buy TurboTax knowing that if something got screwed up, I could get a full refund, no questions asked.

Member Avatar UnstableEnabled (< 20) Submitted: 3/3/2012 7:17:25 AM
Recs: 1

Why is a post from June 1st 2008 still present and featured on the Intuit page? The contents are not up-to-date and could confuse someone. Ridiculous!

Member Avatar sjnsvcs (< 20) Submitted: 11/26/2012 9:25:32 PM
Recs: 0

I agree, especially for a "new" reco.....?

Member Avatar sjnsvcs (< 20) Submitted: 11/26/2012 9:27:02 PM
Recs: 0

even more so that it was already noted in March that a 4 year old post was still on the board.

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