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Player Avatar LoveMeSomeGreen (98.88) Submitted: 3/1/2012 1:34:15 PM : Underperform Start Price: $31.68 Z Score: +2.99

*Rant operational* Epically poor customer service will get you absolutely nowhere in the long-run, both in valuation-sense and business-sense. It's nearly impossible to get someone on the phone @ this company...They may be the "hot" item in online Real Estate today, but they have ZERO moat around their services. It's just a matter of time before some other website offering the exact same service w/ higher overall quality and customer service becomes the next hot ticket and Zillow will become an afterthought. Full disclosure, I'm a real estate agent, and I consistently have problems with these people, typically it takes days instead of minutes to deal w/ small problems and I've never had anything but a totally infuriating experience. Go use realtor.com. Yikes. *Rant concluded*

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