Delta Air Lines, Inc. (DAL)

I flew Delta Airlines this past week for the first time in awhile. Most of their planes are delayed. The lines for customer service for people missing connections were almost a football field long at every airport I landed at. They lost my bags and told me they would deliver them that night, but did not deliver it until the next night. Everytime I called they would give me a different answer about where my bags were. I listened to stories of people offering up seats on full planes for money and first class seats only to not be allowed on the next flight and forced to stay the night in the airport.

I have a hard time believeing that an airline with constant delays and terrible customer service has to good of a future. Now I know this pitch has nothing to do about the numbers, but I believe if you want to know about the future of a company you should go and actually see the company in action. If the company is running well in your opinion than the numbers in the future will most likely reflect it and vice versa. Delta needs to get their act together soon because I am seeing less and less repeat customers. Next time you fly Delta watch the breezeway lane for Delta Sky Miles customers and Elite members the line never has anyone in it. That is because no one flys Delta to many times before they realize.

Hopefully this pitch is useful to give information I noticed that does not have anything to do with the numbers and graphs.