RNOW has emerged as one of the leading customer service automation companies. The company has shown revenue growth in 35 of the last 36 quarters as of this writing in March 2006.RNOW's products are used primarily by mid to large-sized companies to… More
The company's core product is their customer service database, fronted by a promised easy-to-find-an-answer consumer search tool. The reality: the product stinks. Go to any of their customer sites, ask what you believe to be a common support question… More